Can Feefo help me with my order or complaint?
No. Feefo cannot help with orders, deliveries, or complaints. Feefo is an independent feedback platform — we collect reviews on behalf of businesses but have no control over any transaction or service you receive from them. For order or service issues, contact the business directly.
Feefo has no influence over your transaction. We independently collect feedback on behalf of the businesses that work with us. We have no control over any aspect of your purchase, delivery or the service that you receive from the companies that use us to gather their reviews.
What should I do if I have a problem with a business?
Contact the business directly to resolve order or service issues. If you are unhappy with how your issue is handled, make sure your voice is heard when you receive your feedback request.