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Knowledge Base
Getting Started

Getting Started

Learn about Feefo, navigating the platform and how to setup your account.

About Feefo

What Is Feefo? An Introduction to Our Review Platform
How Feefo Works: Collecting, Managing, Display and Analysing Reviews
Feefo’s Trusted Service Awards: Criteria, Categories, and How to Qualify
GDPR & Data Privacy: Guidance and Advice for Feefo Customers

Platform Overview

Welcome to the Hub: Platform Overview and Core Features
Navigating the Hub: A Quick Tour of Your Account Interface
Understanding Your Dashboard: Key Metrics and Performance Insights
How to Find and Update Your Business Details
How to Use the Global Filter to Customise Your Views
How to Find Your Merchant Identifier (MI)

Implementation

Implementation Checklist: Essential Steps to Get Started
Implementation Checklist: Enhanced Setup and Advanced Features

Login

Logging In to Feefo: Login Experience and Troubleshooting
Setting Up Single Sign-On (SSO): Overview and Security Benefits
Configuring Single Sign-On with Microsoft Entra ID (Azure AD)
Configuring Single Sign-On with Google Workspace

Getting Started
Integrations
Collection
Display
Feedback
Analytics
Settings
Feefo Social
Google Partnership
- Google Knowledge Panel
- Google Star Rating
Sustainable Initiatives
- With Ethy
- With Ecology
Widget Display Integrations
- Klaviyo
- Magento
- Shopify
For Developers
Reviewers
Partners
- Auto Trader

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