Does Feefo remove negative reviews?

No, we welcome ALL feedback. Negative reviews can be extremely valuable as they allow businesses to identify issues and improve their service. We wouldn’t take down a review because it was negative, but we may need to modify or completely remove a review in certain circumstances. Trust is very important to us and we are always very clear when we have to make a change to a published review. For example, if we had to remove some bad language, we would write ‘bad language removed by Feefo’ next to the amendment. Here are a few of the main reasons that we might be forced to intervene:

• Use of bad language
• Offensive content
• Litigious content
• No relevance (e.g. you’ve reviewed something that is unrelated)
• The review is proven to be false