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      Highlighted Snippet Widget

      TABLE OF CONTENTS

       

      Introduction


      The Highlighted Snippets widget allows you to showcase positive review snippets on a customisable carousel during your customers' on-site journey.


      How to install a Highlighted Snippets widget 


      Login to the Feefo Hub and head to the Widget Gallery by clicking on ‘Marketing > Widget Gallery’ in the left-hand menu 

      1. Scroll down and select ‘Highlighted Snippets’ 
      2. On the ‘Create New Widget’ page, start by giving your widget a unique name (you will not be able to save your widget without a name) 
      3. Select which of your reviews you want your widget to appear for from the following options: 
        • Service  
        • All products (Filter by ‘Google Product Category’ or ‘Sales Tags’) 
        • Single product (Filter by ‘Sales Tags’) 
      4. A live preview of your widget will update on the right-hand side, showing your latest customisation choices as they’ll appear on your website. 
      5. Select the number of topics you want to display 
      6. Select the number of snippets you want to display 
      7. Adjust the positive or negative sentiment for the reviews using the slider 
      8. Click ‘Save settings’  
      9. Once you’ve saved your widget, click the ‘Installation Guide’ button to generate your unique HTML codes needed to embed the widget onto your website. 
      10. Copy the Feefo Script and paste it in your website's HTML code in the <head> element on the page you would like the widget to appear on. 
      11. You also have to add the Integration Code below to the <body> element of the web page’s HTML in the location where you want the widget to appear.

      How to Customise Your Highlighted Snippets Widget


      Use the 'customise' menu in the widget editor to further customise your Highlighted Snippets widget:

      • Orientation of carousel (horizontal or vertical) 
      • Displaying the star rating for each review, reviewer’s name, date of review and the Feefo logo 
      • Background and borders 
      • Number of snippets per slide, the carousel behaviour (static or auto-rotate) and the time delay between rotating through snippets 
      • Title of the widget 
      • Font type, size and colour for the title, snippets and reviewer’s details 
      • Star size and colour   

       

      Managing Your Snippet Widget

      Once you have created and saved your Highlighted Topics and Snippets widgets, you can manage them through the widget menu. 

      From the widget menu you can: 

      • Switch on and off the visibility of your widgets 
      • Click into and edit each individual widget 
      • Create new widgets

       

      Adding Highlighted Snippets to Your Account

      If you don't have Dynamic topic Display as part of your Feefo package, you can request a call back or reach out to your Customer Success Manager or the Support team to add this feature to your account.

       

      Summary

      With Feefo's Highlighted Snippets widgets, businesses can enhance the customer journey by showcasing positive review snippets. By customising these widgets to align with their brand and website, businesses can boost customer engagement, trust, and conversions. Managing and integrating these widgets is straightforward through the Feefo Hub, allowing businesses to leverage customer feedback to its fullest potential.