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How to connect Salesforce Commerce Cloud

Build smart, no-code workflows with Salesforce Commerce Cloud using triggers, actions, and AI logic, automate any process in minutes.

TABLE OF CONTENTS

 

Introduction

Salesforce Commerce Cloud (now often referred to as Agentforce Commerce) is a cloud-based, AI-powered SaaS platform designed to help businesses create unified, seamless shopping experiences across all channels—mobile, social, web, and in-store. 

 

Template Solutions

Name

Trigger

Action

Description

Send Feefo Feedback Request from new order in Salesforce Commerce Cloud

New sale created in Salesforce Commerce Cloud

Create feedback request (Feefo)

This flow instantly triggers a Feefo feedback request the moment a new order is placed in Salesforce Commerce Cloud. By automating your outreach, you maximise response rates and build social proof without any manual effort.

Create Smartlink Feedback request from new order in Salesforce Commerce Cloud

New sale created in Salesforce Commerce Cloud

Create Feedback Request link (Feefo)

This flow generates a unique Feefo link to be used in your own emails, when a new order is placed. By automating the request process, you provide customers with a frictionless way to share their experience right after purchase.

 

 

Available triggers

Triggers are the events that trigger the automation, All triggers run in real-time, i,e, data is transferred at the moment the event occurs

  • New order created 

 

Available actions

Actions are what Feefo performs when your automation is running, Actions also allow you to transfer data to other apps and systems

  • Custom API request
  • Get Order Shipments

Before setting up integrations with Salesforce Commerce Cloud connect the app.

 

Connect the App

  1. Open the Integrations Tab, click the Integration Hub.

  2. Select the Platforms tab.

  3. Add a connection button.

  4. Find Salesforce Commerce Cloud in the search bar.

  5. Click the Grant access button.

  6. In the authorisation window select your account.

Ready! Open the created connection. In the Integration Hub section you can change the name of your connection and refresh its access.