Fresh Relevance
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      Fresh Relevance Implementation

      Fresh Relevance can import product reviews and service reviews from external review services.

      Before you start

      • You must have the Social Proof Module to import review data.

      Configure the import

      Imported review data can be used to display product ratings in Recommendation SmartBlocks.

      To configure the import of review data:

      1. Expand the User menu and go to Settings > Other Integrations.
      2. Select Feefo.
      3. Under Set up a new channel, expand the Review Service Provider drop-down menu and select Feefo.
      4. Select NEXT.

      Find your merchant Identifier

      1. Log into your Feefo account.

      2. Go to Settings > Business Details.

      3. Copy the Merchant Identifier.

       

      Set up the channel

      1. In Fresh Relevance, enter a Channel Name to allow you to identify the import later.

      2. Enter your Feefo Merchant Identifier.

      3. Expand the Review Key Field drop-down menu and select the appropriate field.

      4. To treat the review key as a list and return an aggregated rating across all of the supplied review keys, select the Aggregate Reviews checkbox.

      5. To see detailed reviews for products, select the Detailed Reviews checkbox.

      6. To include reviews imported into Feefo in the review count and rating calculation, select the Imported Reviews Summary checkbox.

      7. Expand the Feefo Product Review Allocation drop-down menu and select from:

        1. Parent and Child Products (Magento only)

        2. Parent products only

        3. Child products only
          ​The option you select specifies which level reviews are stored at on Feefo. Typically this is at the child product level. If you’re unsure which level you store your product reviews, contact Support for assistance.

      8. Select SAVE. 

      Once your channel setup is complete, on the Rating and Review Providers page, select the radio button for Product Reviews or Site Reviews to indicate which review type to import for that provider.

      Select the correct Review Key field

      The review key field controls how Fresh Relevance matches products with reviews.

      If you use the values captured by Fresh Relevance in the product ID (prid) or SKU fields to relate product reviews, select the appropriate field.

      If you use a different value that is not captured to one of those fields, for example, UPC or another identifier, contact support and they can arrange for the correct value to be captured to the Review ID (rid) field. Once this is done, you can select the rid option when prompted during channel setup.