What should I do if I'm concerned a business using Feefo isn't genuine?
If you are concerned that a business claiming to use Feefo isn’t genuine, email compliance@feefo.com with details about the business. Our merchant compliance team will investigate and take action where necessary.
What information should I include in my email?
When reporting a potentially fraudulent business, include the following information in your email to compliance@feefo.com:
- The name of the business.
- The reasons why you don’t think the business is genuine.
- The email address where you received your feedback request (if you received one).
Our merchant compliance team will then investigate the business in question and take action where necessary.