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Product Catalogue

Product DescriptionTABLE OF CONTENTS

 


Introduction

In this article, we'll explore what a product catalogue is in Feefo and how it enhances your sales data by providing additional product information. We'll guide you through the process of setting up your product catalogue and uploading it to the Feefo Hub to leverage its benefits effectively.


What is a Product Catalogue?

If you are unable to send us product related data in the sales feed, a product catalogue is an additional file that contains a comprehensive list of relevant, new, and updated products, along with their associated metadata. This metadata includes essential details such as

  • Product image

  • Product title

  • Product descriptions

  • Product categories

Note, the Google Shopping Feed connection supersedes other product data held by Feefo​

 

How the Product Catalogue Works

Once your sales data is uploaded, Feefo will match each product from the sale to the corresponding products in your product catalogue via SKU (The Product Search Code). When a match is found, the sales data will automatically be enhanced with the relevant metadata, creating detailed and engaging product information visible to both end-users and your team within the Hub. 

 


Setting Up Your Product Catalogue Meta Data

To set up your product catalogue, each relevant, new, or updated product should be entered as a single line of data. Some fields are mandatory, while others are optional. Here are the required fields for each product entry:

Field name for a TSV or CSV file 

Required or optional

Brief description

Search Code

Required

 A unique identifying code for the product or service
Title Required Product title or a description of the service that was received
Product Description

Required

 The description of the item purchased
URL

Required

 The full URL to the relevant product page (recommended where available)
Image Link Required The full URL to the products main image (recommended where available)
Merchant Identifier Required Your unique Feefo identifier as displayed in the hub
Tags Optional Categorise products.
Image Link Required The URL to the product's main image.
Parent Search Code Optional An identifying parent code for the product
GTIN Optional Global trade item number. This should be in text format. GTIN improves your Google Product Listing Ads (PLA).
Product category Optional  
MPN Optional Manufacturer part number 
Brand Optional The brand name of the product. 
Tags Optional Product tags to provide additional metadata about a product. Please see the provided link to the Knowledge base for further information.
Product Attributes Optional Comma separated list of rateable attributes for the product, these can also be defined in a manual Product Catalogue if applicable.

Download CSV template

 

Lending a helping hand to Google

To enhance Google's product categorisation and star ratings in search results, we recommend using the following identifiers for each product:

  • Global Trade Item Number
  • Manufacturer Part Number
  • Brand  

These fields will become more and more important in future Feefo releases, so it’s good to get into the habit of populating these wherever possible.  

Some product catalogue fields can be included when uploading your sales files. If the same field for the same product has a different value in the sales file and product catalogue, the product catalogue values take precedence.

 

 


Uploading Your Product Catalogue to the Hub 

Once the product catalogue is complete it’s time to upload it to the Feefo Hub 

Check the file: 

  1. Check that all relevant, new, and updated products have data for the 'required' fields and verify if any ‘optional’ fields are also needed 
  2. Make sure there are no duplicate product search codes 
  3. All fields are formatted as text and not numbers 
  4. Verify that URLs are formatted correctly with each product link/image link having the correct http or https prefix 
  5. Blank rows are not acceptable between products  
  6. Save the product catalogue as a CSV/TSV file

Upload the validated product catalogue: 

  1. In the Feefo Hub, select ‘Integrations’ > ‘Manage Product Catalogue’ 
  2. Select ‘Upload Data’ 
  3. Select ‘Browse’ and choose the product catalogue CSV/TSV/TXT file. 
  4. Ensure the upload completes without error and displays the ''File Name uploaded successfully" message.


Summary

Integrating a product catalogue with Feefo enriches your sales data and provides comprehensive product information for your customers. By following the steps above, you can seamlessly set up and upload your product catalogue to the Feefo Hub, enhancing your customer experience and driving better insights for your business.