TABLE OF CONTENTS
Introduction
Feefo provides a comprehensive suite of reports that empowers you to delve into your data and gain valuable insights into your customers' perceptions of your business. All these reports are conveniently accessible in the 'Reports' tab of the Feefo Hub.
Reporting Tools
Before diving into your reports, familiarise yourself with some essential tools for maximising the insights you gain.
| Tool | Description |
|
Sales tags |
To extract the most valuable insights from your reports, ensure you have assigned product tags to your sales data. Learn how to tag your data here. |
|
Global filters |
At the top of the Hub, locate the green 'Global Filters' button. From here, you can select the account you want to report on and filter by specific sales tags. Learn more here. |
|
Filtering by date |
On the top right corner, you'll find a date range tab. Ensure you've selected the appropriate time frame using the Date Range Tool before running any reports. |
|
Actions |
In the 'Actions' menu within the reports, you can choose to email, schedule, save as PDF, or save as CSV. |
|
The dashboard |
Here, you'll get an overview of your feedback, including upload progress, response rates, pending replies, and average rating. |
Essential Reports
Below are the reports available within the Feefo Hub:
| Report | Description |
|
Feedback Breakdown |
A simple breakdown of your feedback, including your current rating, total reviews, and the how many reviews have 1, 2, 3, 4 or 5 star ratings. This report is a great illustration when sales tags are being used. |
|
Response Performance |
Track the number of feedback requests sent, feedback received, and your response rate as a percentage. |
|
Download Feedback |
Easily download data to create custom reports according to your needs. |
|
Product Performance |
Evaluate your entire product range's performance at a glance and view the average rating per product. |
|
Feedback Summary |
Get an overview of the total incoming reviews and their respective star ratings. |
|
Feedback Volumes |
Gain visibility into the amount of feedback received over specific time periods. |
|
Pending Feedback Requests |
Access a list of scheduled feedback requests and reminders. |
Enhanced Reports (Feature Based)
| Reports | Description |
| Net Promoter Score® Summary | This is only available for clients who use Net Promoter Score® |
| Service Performance | This is only available for clients who use Customer Sentiment Insight |
| Insight Tag Summary | This is only available for clients who use Insight Labels |
| Insight Tag Comparison | This is only available for clients who use Insight Labels |
| Insight Tag Trends | This is only available for clients who use Insight Labels |
Summary
If you'd like to explore the full potential of Feefo reports, refer to our guide or reach out to a member of our dedicated support team for assistance. These reports offer invaluable insights into your customers' experiences, helping you enhance your business and foster customer loyalty.