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Service Form

Build high-converting feedback forms with Feefo service sections. Organise questions, optimise form flow, and increase service review completion rates.

The service review header displays the title of the merchant name currently being reviewed, as well as the logo of the merchant. It also contains a percentage completion meter at the top of the header. The completion meter does not progress until a consumer moves on to the next form section or product.

  • The service Star rating question is mandatory if included. It will display a five-point star rating along with a customisable title and subtitle.

  • The service Star rating (travel) question is mandatory if included. It will display a five-point star rating along with a customisable title and subtitle.

  • The service Main review question can be optional. It includes a customisable title, placeholder copy, and hint text. The service main review can also have a maximum number of characters set, with no minimum.

  • The service Review title question can be optional. It includes a customisable title, placeholder copy, and hint text. The service review title can also have a maximum number of characters set, with no minimum.

  • The service NPS question can be optional. It includes a customisable title. The service NPS question allows a consumer to leave a rating from 0 to 10. 

  • The service Media upload question can be optional. It includes a customisable title and subtitle. The consumer can upload media, image or video, to the review. The image will display within the form once it has uploaded successfully, and can be removed by the consumer if desired. 

  • The service Would you buy again? question can be optional. It includes a customisable title and subtitle. The labels included as Yes and No.

  • The service Delivery question can be optional. The question and answer is pre-set and cannot be customised.

  • The service Customer service question can be optional. The question and answer is pre-set and cannot be customised. 

  • The service Handle query effectively question can be optional but is dependant on the Customer service question. The question and answer is pre-set and cannot be customised.

  • The Custom input field question can be optional. It includes a customisable title, placeholder copy, and hint. The custom input field can also have a maximum number of characters set, with no minimum.

  • The Custom text box question can be optional. It includes a customisable title, placeholder copy, and hint. The custom text box can also have a maximum number of characters set, with no minimum.

  • The Custom single select question can be optional. It includes a customisable title and subtitle. It provides the consumer with options to choose from.

  • The Custom multi-select question can be optional. It includes a customisable title and subtitle. It provides the consumer with options to choose from of which the maximum selection can be set within the form. 

  • The Custom rating scale question can be optional. It includes a customisable title and subtitle. It provides a default 5-point scale, displayed as graphical emotions. These translate to our usual 5-point rating scale for product attributes.

  • The Section banner question can be optional. It can be displayed anywhere within the feedback form and can act as a banner with a customisable title and subtitle.