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Setting Up the Service Review Carousel

Showcase positive customer feedback with a Feefo Service Review Carousel. Choose engaging templates, set review timeframes, and boost homepage conversions.

TABLE OF CONTENTS

 

Introduction

The Service Review Carousel is a highly effective integration offered by Feefo, providing an engaging way to showcase multiple customer reviews when space is limited on your website. This user-friendly feature can be seamlessly added to any page of your website and offers a range of customisable display options, allowing you to tailor it to meet your specific needs. In this comprehensive knowledge base article, we will guide you through the process of installing and customising the Service Review Carousel, enabling you to highlight your Feefo reviews with ease.

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How to Install a Service Review Carousel on Your Website  

To integrate the Service Review Carousel into your website, you only need two lines of code. These codes will be automatically generated for you in the Feefo Hub, including your unique merchant identifier. 



Feefo Script 

To install the integration on your website, first copy the Feefo Scripts below and paste it in your website's code, as close to the closing body tag as possible.

Example code: 

<script type="text/javascript" src="https://api.feefo.com/api/javascript/feefo-com" async>
</script>

For the integration to work you have to copy and paste the carousel code in the location where you want the banner to show up.

Carousel Code

<feefo-service-carousel></feefo-service-carousel>

 

Customising your Service Review Carousel

To begin customising your Service Review Carousel, log in to the Feefo Hub and navigate to 'Display > Service Reviews Carousel'.

 

Tip: Make sure your colours have enough contrast for the best reading experience

 

Design Tab

Field  Customisation
Carousel design Choose the carousel design:
  • Single Review - This shows just a single review at a time, with the five most recent reviews that meet the display criteria being displayed on a rotating carousel. A link to ‘Read all reviews’ is included, which when clicked will display all of your service reviews.
  • Average Customer Rating - This is the default option which displays the four most recent reviews which meet the display criteria on screen at any one time. Additional reviews can be accessed by clicking the right-hand arrow or by clicking the link to ‘Read all reviews’.
  • Snapshot - This option displays the three most recent reviews which meet the display criteria on screen at any one time. Additional reviews can be accessed by clicking the right-hand arrow or by clicking the link to ‘Read all reviews’.
Show reviews with ratings of

Select the ‘Show reviews with ratings of’ drop-down to decide which star ratings you wish to display in the carousel.

You can choose to filter out 1, 2, 3,4 and 5-star reviews by unticking the corresponding box.  
Heading style

Choose from:

  • Numerical

  • Descriptior
Trusted Service Awards Choose Show TSA badges on/off
Reviews fill colour

Choose from

  • Fill colour

  • Transparent with fill colour

  • Transparent

Pick the fill colour: #hex
Star design

Choose the star shape:

  • Feefo Star

  • Basic star

Pick the star colour: #hex
Card border

Select the style of your carousel by choosing between

  • With border

  • Without border
Review action

Choose between

  • Open pop-up

  • Go to Feefo merchant page


Mobile Tab

Field Customisation
Mobile

Pick the mobile carousel setting:

  • Same as desktop settings

  • Use custom mobile settings

  • Hide on mobile

  • Show summary only

 

Editing the timeframe of your carousel  

Finally, you may wish to consider the timeframe over which the reviews are sourced for displaying in the carousel. This can be defined in 'Display > Widgets Gallery > Display Settings > Service - Rating Timeframe': 

Our recommended option and the default is to 'Show Reviews Only For The Past Year'. This means that all reviews displayed on the carousel will be less than one year old and contain the most fresh and relevant content for consumers. 

The alternative option is 'All Reviews'. If you have only received a small number of reviews in the past year, this option can provide a greater selection of reviews to display in your carousel, but as they will be sourced from historical data the reviews may not be as helpful for future customers as your most recent ones.  

After making your choice, click 'Save Settings'. 

Refresh the web page where the carousel is integrated to see the updated carousel. 

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Summary

Feefo's Service Review Carousel is a valuable tool for showcasing multiple customer reviews when space is limited on your website. By following the step-by-step instructions provided in this knowledge base article, you can effortlessly install and customise the carousel to match your brand's preferences and needs. Utilise this engaging and user-friendly integration to display your Feefo reviews effectively, building trust with potential customers and enhancing their overall shopping experience on your website.