TABLE OF CONTENTS
Introduction
Feefo offers seamless integration with various eCommerce platforms, including Shopify, Magento, WooCommerce, and BigCommerce. If you are planning to switch your eCommerce platform to one of these platforms that directly integrate with Feefo, you can continue uploading order information and displaying Feefo review content on your website without any hassle. This article will guide you through the process of uploading orders, displaying review content, and using Feefo plugins for a smooth transition.
Uploading Orders to Feefo
When you switch your eCommerce platform, it's essential to ensure that your order upload procedure continues smoothly. If your current order upload process is not reliant on your eCommerce platform, you will likely continue to generate Feefo feedback request emails. You can verify this by checking the Feefo Hub's upload history section.
If you prefer to upload order information directly to Feefo through your new eCommerce platform, you can achieve this by setting up a data source that connects to your platform. The method for setting this up varies depending on your eCommerce platform but typically involves providing Feefo access to your order and product API using a domain and access token. Feefo will collect recently updated orders marked as complete(d) and upload them as pending feedback request emails. For Shopify, all recently updated orders are collected automatically.
You can configure this data source within the Feefo Hub. If you need assistance or have any questions, contact our support team at support@feefo.com.
Displaying Feefo Review Content
Your Feefo review content is hosted on Feefo's platform and can be easily displayed on your new eCommerce platform. However, you may encounter a situation where your Feefo review content has product identifiers attributed by your old platform. As a result, the review content may not display on the same products with newly identified identifiers on your new eCommerce platform.
To address this issue, Feefo can work with you to re-assign your old Feefo review content to your new eCommerce platform's product identifiers. This can be accomplished by providing a list of reviews that need updating. Our Feefo experts are available to assist you with this process. For any queries or assistance, you can contact them at support@feefo.com.
Plug-ins
If you are migrating to Shopify, Feefo provides a plugin that automates the connection to your existing Feefo account. By installing this plugin, a data source will be created on Feefo to upload your orders directly without any manual intervention, streamlining the process and ensuring a smooth transition.
You can find the Feefo plugin for Shopify in the Shopify App Store. Installing the plugin automates the data source setup, saving you time and manual effort.
For Magento, WooCommerce, and BigCommerce, data source setup is completed manually via the Feefo Hub. Contact support@feefo.com to confirm plugin availability for your specific platform.
Summary
Feefo's direct integration with popular eCommerce platforms ensures a seamless experience when switching platforms. By following the steps mentioned in this article, you can easily continue uploading orders and displaying Feefo review content on your new platform. Additionally, using Feefo's plugins simplifies the process, providing you with a smooth and efficient transition to your new eCommerce platform. If you need any assistance during the integration process, contact our support team at support@feefo.com.