TABLE OF CONTENTS
Introduction
Unleash the full potential of your brand with Feefo's comprehensive suite of community-building tools. Designed for flexibility and control, our platform transforms how you engage, understand, and grow your customer base. Discover the features that make our platform the ultimate community management solution.
Below outlines the feature highlights:
Branding and Themes: Fully customise the look and feel of your platform to match your brand, including colours, logos, and themes.
Email Templates: Tailor email communications with fully configurable templates, ensuring that every message resonates with your brand voice.
Responsive Design: Adapt seamlessly to any device, ensuring a consistent and engaging experience across all user touch-points.
Flexible Group Types: Offer both private and open discussion groups to cater to different interaction needs within your community.
Archivable Groups: Manage content effectively with the ability to archive and reinstate groups as needed, keeping your community space organised.
Content Rich Discussions: Enable admins and moderators to attach PDF files to discussions, enriching the conversation with additional resources.
Leverage Advocacy: Leverage the power of peer recommendations by allowing trusted members to answer questions and provide insights to non-members
Iframe Integration: Seamlessly integrate PGR forms and content into your website with customisable iframe settings, enhancing the customer journey without disrupting it.
Targeted Invites: Automate invites to specific PGR groups based on user behaviour or review data, making the engagement more relevant and effective.
Statistics Dashboard: Track and measure community health with actionable analytics that inform strategy and decision-making.
Dynamic Interaction: Members can create content, upload images and videos, and participate in polls, driving active and meaningful engagement.
Reward System: Motivate members with a tiered badge system, rewarding active participation and contributions with bronze, silver, and gold badges.
Subdomain Functionality: Deploy Feefo Communities directly under your domain to maintain brand consistency and trust. This seamless integration ensures that your community feels like a natural extension of your existing online presence.
Very Light Integration: Our platform is designed for effortless integration, requiring minimal changes to your existing infrastructure, which means you can get your community up and running quickly without IT headaches.
No Heavy Lifting: From scaling to maintenance, allowing you to focus on building relationships and engaging with your community without worrying about the technical details.
Progressive Web App (PWA): Benefit from a native app-like experience with our PWA technology, ensuring reliability and speed with the convenience of push notifications.
User Management: Effortlessly control member activity with options to add, pause, or remove members, plus utilise API keys for integration with third-party systems.
Effortless Navigation: Our intuitive interface allows both admins and community members to navigate the platform with ease, ensuring a smooth, user-friendly experience that encourages continued engagement and reduces learning curves.