Skip to content
Raise a ticket
  • There are no suggestions because the search field is empty.

What is the Integration Hub?

The Integration Hub connects Feefo with over 600 of your favourite CRM, marketing, and e-commerce platforms to automate data sharing. By effortlessly syncing customer reviews and sales data, you eliminate manual uploads and supercharge your marketing campaigns with real-time social proof.

TABLE OF CONTENTS

Overview

Manually moving data between your business systems and Feefo is time-consuming and prone to errors. The Integration Hub solves this by serving as a central, secure bridge between Feefo and your tech stack.

Whether you want to automatically trigger review invites from your CRM or push fresh review scores into your marketing platforms, this feature automates the grunt work. It allows you to focus on acting on customer feedback rather than managing spreadsheets.

 

Benefits

  • Save Time: Eliminate manual file uploads by automating data transfers between Feefo and external systems, saving your team hours every week.

  • Boost Conversion Rates: Automatically push positive reviews into your marketing tools to increase conversion through real-time social proof.

  • Enhance Customer Retention: Feed negative feedback directly into your CRM or helpdesk to resolve customer issues faster.

  • Total Security Control: Authenticate connections directly and securely without ever needing to share sensitive login credentials with third parties.

 

Get Started

To access the Integration Hub and set up your first connection, log into the Feefo Hub and follow these steps:

  1. Navigate to the main menu on the left-hand side of your dashboard.

  2. Click on Integration Hub to open the welcome screen.

  3. Browse the Templates tab to find a pre-built workflow that matches your business needs.

  4. Go to the Platforms tab and click Add a connection to securely link your external software.

  5. Head to the Flows tab and click New flow to launch or customise your automated data stream.

 

Tab Description
Templates 

These are all the pre-built flows based on Feefo’s most frequent use cases with our most requested integrations. Each of these is ready to be installed and can be customised to work exactly as you need it to. Click on a card to read a more in-depth description of the platform and install a specific flow that works best for you.
Flows

Click on the Flows option on the menu to see all the flows you have previously installed and add your own. Here you can review the data flowing through each integration and edit at any point. Each flow can be customised, even you build it from a template. 
Platforms 

To make each integration quick, easy and secure, the ability to connect your platforms is all in your hands. You no longer need to share any information with Feefo, through clicking Add a connection on the Platforms option, you can simply search for the platform and authenticate yourselves.

 

Pro-Tips

  • Start with Templates: Don’t build from scratch if you don't have to. Our pre-built templates cover the most common use cases and can still be fully customised later.

  • Audit Your Flows: Check the Flows tab regularly to monitor the data moving between platforms and ensure your workflows are running optimally.

  • Ask for More: We have over 600 platforms available in our pipeline. If you cannot find the specific tool you use, contact your Customer Success representative to see if we can unlock it for you.

 

Summary

Integration Hub is secure, self-service portal to connect Feefo with external CRM, marketing, and e-commerce platforms using pre-built templates or custom workflows. It provides total automation of data workflows, reduced admin time, and smarter use of review data to drive revenue.