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Essential Implementation

TABLE OF CONTENTS

 

Introduction

Welcome to our platform! We understand that a smooth and effective onboarding experience is crucial to your success, and we're here to make it as interactive and supportive as possible. In this knowledge base article, we'll guide you through the use of our interactive 4-step checklist, the support from our implementation team, and what to expect when you complete the Set Up Checklist.

 

 

Interactive 4-Step Checklist

Our checklist will guide you through some of the basics of your Feefo account with simple to follow videos and walk throughs. Our friendly, award-winning, support team will also be on hand 9am-5.30pm, Monday to Friday, to help out with any questions you might have.

Step 1: Customise your brand profile

Step 2: Showcase your reviews

Step 3: Customise your campaign

Step 4: Upload your customer data

 

Dedicated Implementation Team

Our implementation team is here to support you during the setup phase. You can reach out to them via multiple communication channels, including email, live chat, or scheduled calls. We aim to provide timely assistance, so you can always book a call with our team using Calendly or the provided contact number.

The typical implementation period spans 12 weeks. However, it can conclude earlier if we've obtained all the necessary feedback to ensure a seamless transition. We prioritise your needs and progress.

 

Account Review

Upon completing the Set Up Checklist, you have the opportunity to book an account review. During this review, we'll examine critical aspects of your account to ensure it's set up for success. Here's what we'll check:

  • Brand Profile
  • Campaigns
  • Data
  • Showcasing/Integration
  • Responding to Feedback

 

Basic Reporting Overview

As part of the account review, we'll also walk you through a basic reporting overview. This overview includes essential areas like:

  • Overview
  • Feedback Report
  • Downloading Feedback
  • Scheduling Reports
  • Collection Funnel
  • Product (if applicable)

With these insights, you can begin to analyse and utilise data effectively.

We're committed to providing you with the support and resources you need to maximise your experience on our platform. If you have any questions or require additional assistance, our dedicated support team is ready to assist you. We hope this article helps you get started on the right foot, and we look forward to assisting you throughout your journey with us.