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Importing Reviews Considerations

TABLE OF CONTENTS

 

Introduction

This document provide support guidance for merchants wishing to import their reviews from a previous provider to the Feefo platform.

 

Initial considerations

As you embark on your journey with Feefo, we'd like to ensure a smooth transition when importing your reviews. There are a few essential steps to consider before you start this process:

  • Review your previous provider's contract: Carefully examine your contract with your previous feedback platform. It is crucial to understand any limitations or restrictions in your existing agreement that prevent the transfer of existing reviews.

  • Ensure data integrity: We value the authenticity of reviews. Make sure that any data you share with us is genuine and has not been manipulated in any way. It should not be selectively provided to skew your service or product scores. Authenticity is at the core of our review ecosystem.

  • Feefo terms and conditions: Please be aware that when using Feefo's services, our standard terms and conditions apply. Additionally, our content standards must be adhered to. These guidelines ensure that our review ecosystem maintains its integrity and fairness.

 

Import review type

Which reviews are you looking to import